Staples in Bloomington, IN Open now

Reviews about Staples

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  July 22, 2020, by F Ryan
  Their delivery driver dropped a VERY large filing cabinet off at one our business locations, not our home address where we requested it be delivered. I am sure Prestige Delivery dropped it off at the business because it took less of his time, but I cannot haul this very large item! The Online Chat customer service person was rude and kept telling me that it was delivered to the "ship to" address - which it was not, and she said in the future I should put the correct delivery address on the order. She cut me off before I was finished with my conversation. I contacted Staples Customer Service and I received this response "Since the item is already marked delivered, I am unable to request for the courier to return and move the item to a more convenient location for you. Delivery instructions can be requested prior to the delivery, however, it is not a guarantee and is still up to the drivers discretion if they can accomodate the request."